Client Marketing Manager

• Own the creation and execution of client lifecycle campaigns in collaboration with Client Success and Product Marketing to drive product adoption, usage, and retention.
• Own the client communications calendar, auditing cross-department client comms and holding the business accountable for total message volume. 
• Create high-impact case studies, video testimonials, and other storytelling that highlights the Smokeball client experience.  
• Drive client-led growth by owning Smokeball's referral program and running review generation campaigns. 
• Manage client webinars that highlight key product features and raise awareness for partner integrations. 
• Serve as a client champion by facilitating client feedback loops; identifying surprise and delight opportunities; and building out client advocacy initiatives, like Smokeball’s Beacon Award.

• 5+ years B2B and/or SaaS marketing experience with direct experience in hands-on customer marketing.
• Exceptional written and verbal communication skills, with a knack for compelling storytelling.  
• Ability to manage multiple campaigns, deadlines, and stakeholders simultaneously.  
• Experience using marketing automation and project management tools to build and run high-impact campaigns.
• Proven ability to collaborate cross-functionally to achieve business goals and KPIs.  
• Ability to track, measure, and optimize efforts based on data and performance insights.
  
  

• Knowledge of ChurnZero, ClickUp, and Pardot 
• Experience building out HTML email templates
• Familiarity with the legal profession 
  
  

Compensation Band:

$100,000 - $120,000

What's in it for you?
💵 Competitive Salary

💹 Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!

🧘 Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend

👶Parental leave

🥡 Office lunch and loads of snacks

🧢 And of course...the SWAG!!

Want to Know More?
Why do we do what we do? Where did the name ‘Smokeball’ come from? What are our values? Learn more here!
*Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.