Floor Manager - Soho House Paris H/F

France·Parismid

RetailFloor Manager

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Avoir de l’aisance avec les logiciels de management tels que : OpenTa

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RetailFloor Manager

At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.

You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.

To partner with AGM, Club Manager and wider management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
To implement and lead team training regarding service and to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School” as and when.
To collaborate interdepartmentally to ensure all member experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
To support the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
To support new hire on-boarding and training to ensure the food & beverage, floor team is polished, elevated and approachable.
To partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
To ensure the team is trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
To assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
To maintain the highest level of appearance at all times.
To be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time.
To prepare and monitor rotas for the club team and reduce unnecessary overtime – work efficiently.
To ensure team employee compliance with company standards and policies and external regulations.

Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas
Ensure daily fridge temperature records and food labelling are maintained and up to date at all times
Maintain the highest level of health and hygiene standards and respect HACCP
Ensure personal hygiene requirements are adhered to
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities
Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people
Ensure the team wears appropriate protective clothing when necessary

Avoir de l’aisance avec les logiciels de management tels que : OpenTable, Micros
Avoir de l’aisance avec les chiffres
Être un bon communiquant et avoir de l’aisance relationnelle
Faire preuve de leadership auprès des équipes, les fédérer
Avoir la capacité de travailler durant les horaires d’ouvertures (soirs, weekends, vacances scolaires)
Un diplôme en hôtellerie et restauration est un plus
Maitrise du français et de l'anglais professionnel obligatoire