Maitre'd - Little Beach House Malibu

At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide members, guests and staff a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily.

A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

• →Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
• →Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• →Review all reservations prior to service identifying any/all Max Care and PWK guests Responsible for knowing all committee and founding members
• →Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought after vibe/energy to the room.
• →Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• →Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
• →Responsible for cleanliness and organization of all reception stands and closets.
• →Ensures that all reception staff is in proper  Soho approved attire/uniforms, as well as adhering to  grooming and hygiene standards. 
• →Will be assigned special projects from time to time by location General Manager.
• →Performs other duties as assigned by supervisor/manager

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
• Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.