Cloakroom Attendant

Responsible for luggage storage and retrieval of all non-in-house guests, as well as doing the inventory of all stored items in the cloakroom. Greets and ensures that all the guests are attended to in a friendly and helpful manner at all times, and attempts to use guests' names at every opportunity. Proactive in assisting courteously and quickly before having to be asked, especially when a guest is carrying luggage and/or other items. Strives to ensure every guest's interaction leaves a lasting positive impression of the Resort Services, enhancing their overall experience and satisfaction. Provides information to guests about the resort facilities and services. Has basic area knowledge around the resort, such as the nearest malls, convenience stores, drugstores, and Hospitals. Maintains a well-groomed hairstyle and wears clean, shiny, well-polished shoes and a neat uniform while on duty Has full knowledge of Solaire Resort North standards. Assumes other duties assigned by the management as required. Coordinates with bell services and/or concierge, should there be a need to assist guests with their luggage or transportation requirements. Requirements Outgoing and approachable, Good communication and interpersonal skills Preferably having experience in the hotel industry with the same capacity is an advantage. Pleasing personality and can work under pressure Preferably college-level with a hospitality-related course.