Junior Card Operations Analyst

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

• Process 2nd level escalation tickets relating to Card Issues, declines, CPD and other tickets under Card post.
• Process Chargeback tickets if required.
• Help achieve the team’s OKR
• Proactively reach out to stakeholders to identify their needs and quickly establish their priorities.
• Keep contact with stakeholders and deliver high quality results independently, support removing road blocks and and manage escalations proactively.

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Bachelor’s Degree in Business, Data Management, Statistics, Math, Economics, or related field preferred.
• First experience in relevant, Banking or FinTech Operations environment is a plus.
• Basic knowledge about Payments and Cards Schemes.
• Working knowledge of the Schemes’ Disputes Resolution process is a plus.
• SQL familiarity preferred
• Fluent command of English and German language communication skills.