Senior Client Delivery Manager – ERP Implementations and Consulting Services

• Project Planning & Strategy: Develop comprehensive project plans and work breakdown structure outlining scope, budget, resource allocation, and timelines. Risks and risk mitigation
• Stakeholder Management: Bridge the gap between executive sponsors, steering committee, client project manager, department heads, IT teams, and external software vendors.
• Risk & Issue Mitigation: Identify potential roadblocks such as data migration issues or software limitations and establish mitigation strategies.
• Testing & Cutover Execution: Manage system testing, data migration cycles, and the final go-live/cutover strategy.
• Post-Implementation Support: Establish "hypercare" for a successful go-live then a transition plan to the regular support desk.
• Work collaboratively in developing statements of work for projects.
• Conflict management and resolution with team members.
• Work closely with clients to gather and document business requirements, processes, and objectives.
• Coordinate cross-functional teams including functional consultants, technical developers, data migration specialists, and quality assurance resources.
• Facilitate workshops, status meetings, and executive steering committee updates.
• Ensure adherence to project governance, change management, and best practices.
• Manage client expectations and maintain strong relationships throughout the engagement.
• Account Management: Act as the ongoing point of contact for assigned client accounts following go-live, monitoring account health and satisfaction, identifying opportunities for additional services, upsells, or contract renewals, and building long-term client relationships that support retention and account growth.
• Oversee data migration, system integration, testing, training, and go-live support activities.
• Identify and mitigate project risks while proactively resolving issues.
• Provide post-implementation support and transition to support teams as needed.
• Contribute to continuous improvement of our ERP implementation methodology and templates.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (MBA or equivalent experience preferred).
• Minimum 5 years of professional experience in Project Management, with at least 3 years focused on ERP software implementations or similar enterprise systems.
• Proven track record successfully delivering full-cycle ERP implementations (phases from discovery through go-live and hypercare).
• Experience with at least one major ERP platform (e.g., SAP, Oracle, Microsoft Dynamics 365, Syspro, Infor, Epicor, Sage, or similar).
• Strong understanding of project management methodologies (PMBOK, Agile/Scrum, Waterfall, or hybrid approaches).
• Excellent communication, leadership, and stakeholder management skills.
• Ability to travel to client sites as required (typically 10 -20%).

• Experience implementing SYSPRO ERP (strongly preferred).
• PMP, PRINCE2, or other relevant project management certifications.
• Prior consulting services background (Big 4, mid-market, or boutique ERP consulting firm).
• Experience in one or more industry verticals such as manufacturing, distribution, or wholesale.
• Knowledge of SQL, data migration tools, integration platforms (e.g., Boomi, MuleSoft), AI platforms, and reporting tools.

Solen Software Group will never request payment, banking information, or other sensitive personal or financial details during any stage of the recruitment process. All official communication will come from a verified @solensoftwaregroup.com email address. Any outreach outside these standards should be disregarded and reported through our official channels.