Drayage Operations Coordinator - 21373

• Receive customer emails containing container details (container number, master bill of lading, size, weight) and enter them accurately into our TMS and tracking spreadsheet
• Maintain clean, consistent records across systems and reduce duplicate-entry errors
• Keep each shipment's information current as its status changes

• Monitor port appointments, container availability, and last-free-days to prevent demurrage and per-diem charges
• Secure pickup and empty-return appointments in a timely manner
• Flag holds, delays, and exceptions early and escalate when needed

• Proactively update customers on container status and confirmed delivery dates
• Respond to customer email inquiries clearly and professionally (the role is primarily email-based)
• Advise customers of holds or issues, and handle occasional inbound calls for urgent matters

• Collect proof of delivery and required documents from drivers and attach them to each shipment
• Verify that every file is complete and accurate before handing off to accounting for invoicing
• Serve as the quality check that keeps billing clean and on time

• Coordinate with drivers and internal team members on document uploads and status updates
• Identify repetitive steps in the intake and tracking process that can be simplified or streamlined

• Fluent, professional written and spoken English (this is an email-heavy, customer-facing role)
• Ability to work full-time with complete overlap of U.S. Pacific business hours
• 1–3+ years in logistics, freight, trucking, or 3PL back office, dispatch, track & trace, or operations support
• Strong data-entry accuracy and attention to detail while managing high daily volume
• Comfort working inside a TMS and in spreadsheets (Excel / Google Sheets)
• Self-directed and proactive, with a reliable home office setup and stable internet

• Drayage, intermodal, or port operations experience
• Experience with a drayage TMS (PortPro or similar)
• Bilingual English/Spanish
• Prior experience supporting U.S.-based clients or teams

You are:

• Highly organized and detail-obsessed — you catch the small errors before they become demurrage charges
• A proactive communicator who follows up without being asked
• Calm and consistent under high volume and time pressure
• An owner, not a ticket-taker — you take responsibility for outcomes, not just tasks
• Someone looking to be a long-term member of a close-knit team, not a short-term contractor