IT Business Systems Analyst - CHARTS

Examples of Work

This position does not involve the act of writing computer code. This position is responsible for capturing and documenting the business requirements and the testing of new or changed code.

Job Duties include:

• Serve as a liaison between technical developers and Child Support Enforcement partners.
• Gather and analyze complex business processes and requirements.
• Communicate with DHHS personnel and external partners to gather business requirements for the CHARTS application.
• Participate in developing requirement specification documents and facilitate JAD sessions.
• Document business requirements and objectives, including functional workflows for software modifications.
• Review and recommend solutions proposed by programming staff for system changes or enhancements to management.
• Review system design documents and revalidate previously defined business processes.
• Investigate and resolve reported issues and concerns.
• Define and execute test scripts, document test results, report defects, and conduct retesting.
• Provide daily support to CHARTS application users, including prompt response to inquiries.
• Develop online Help, Release notes, and publications to assist front-line users.

Requirements / Qualifications:

Skill in: facilitation to solve problems; using math to solve problems; using scientific methods to solve problems; information gathering; conveying users perspective to technical people in technical language and technical perspective to users in non-technical language; using logic and analysis to identify the strengths and weaknesses of different approaches; identifying the nature of problems; conducting tests to determine whether equipment, software, or procedures are operating as expected; reading comprehension; active listening; reorganizing information to get a better approach to problems or tasks.

Ability to: communicate information to others, orally and in writing; recognize and identify problems; combine separate pieces of information , or specific answers to problems, to form general rules or conclusions; apply general rules to specific problems to come up with logical answers; correctly follow a given rule or set of rules in order to arrange things or actions in a certain order; combine and organize different pieces of information into a meaningful pattern; interact with computers; analyze data or information; obtain information needed to do the job; think logically; evaluate information against a set of standards and verify that it is correct; document/record information; organize, plan and prioritize work.