Inbound Operations Specialist - Temporary Contract

GenevaFixed Term / Full-Timemid

OperationsOperations Specialist

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Overview

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification,

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OperationsOperations Specialist

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

SonarQube: The world’s leading AI code review and verification platform.
SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

Committed to our customers and community.
Obsessed with quality.
Deliberate in our decisions.
Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

As an Inbound Operations Specialist, you will be part of a small, high-impact team responsible for managing all inbound inquiries across Sonar’s primary contact channels, processing and routing emails from customers, partners, and prospects worldwide.

You will operate at the intersection of Sales, Finance, Legal, and Customer Success, ensuring that every inquiry is correctly triaged, actioned, or distributed to the right team without delay. From license key updates to commercial inquiries to billing support, the Distribution team keeps the business moving.

This is a fixed term contract of six months.

Monitor and manage high-volume shared inboxes, triaging and prioritizing inbound inquiries accurately and efficiently

Process license key update requests and migrations for SonarQube Server customers

Handle billing and payment inquiries for Online SonarQube Cloud customers, including payment failures, refunds, cancellations.

Support internal teams with license key requests

Collaborate with Sales and Renewals teams to capture, verify, and track purchase orders through to correct processing

Collect and share customer vendor/procurement forms, ensuring Deal Desk and Finance have complete, accurate information to progress deals

Partner with Sales Operations to ensure inbound leads are correctly captured, enriched, and routed into the CRM

Identify and prioritize commercial inquiries from customers and partners, routing them to the appropriate sales team members

Work cross-functionally with internal teams on communications for special projects, including marketing initiatives, product announcements, and system changes

Proactively flag recurring issues, edge cases, and process gaps to relevant teams to improve tools, routing rules, and overall customer experience

Use the CRM and internal resources to match customer records, review case history, and take appropriate action

2+ years of experience in a customer facing role, ideally customer operations or customer service/support

Excellent communication skills and fluent in English, written and spoken.

Strong organizational skills with the ability to manage high volumes of concurrent tasks

Comfort working in shared inbox environments (Gmail or similar)

Ability to assess and route inquiries with high accuracy under time pressure

Strong ability to work effectively as part of a team in a fast-paced environment.

Ideally knowledge of Salesforce.com or a similar CRM

High comfort level working cross functionally with all departments