Business Analyst (Contract) 

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Business Analyst (Contract) 

We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption. 

Key Responsibilities 

• Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements 

• Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes 

• Translate business needs into clear, concise user stories and acceptance criteria 

• Collaborate with UX designers, developers, and product managers to ensure solution alignment 

• Identify process gaps and recommend scalable solutions within Employee Center Pro 

• Support UAT planning and execution, ensuring requirements are met and tested 

• Maintain documentation of business processes, requirements, and decisions 

Required Skills & Experience 

• 3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms or equivalent experience 

• Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules 

• Excellent communication and stakeholder management skills 

• Ability to create clear documentation, process flows, and user stories 

• Comfortable working in an Agile environment 

• Experience with UX principles and service design a plus 

Preferred Qualifications 

• ServiceNow Business Analyst or Implementation certification 

• Familiarity with employee experience programs and digital transformation initiatives 

• Background in HR, ITSM, or cross-functional digital workplace initiatives 

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.