Technical Account Manager

United States·Redmondmid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Apply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimization.

Technical Tools

Technical Support EngineerCustomer

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Our terrestrial compute infrastructure team delivers high-performance GPU/CPU clusters and related systems to support demanding customer workloads. We are looking for a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of these deployments. In this role, you will lead technical implementation, integration, and optimization across all customer accounts, ensuring reliable, high-performance compute environments from initial provisioning through steady-state operations.

This role is part of a high-velocity team with extremely high expectations. You will apply deep technical expertise to drive customer outcomes in a fast-paced, autonomously driven, and demanding atmosphere.

Responsibilities

~1 min read

→Apply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimization.
→Act as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.
→Lead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.
→Provide deep expertise on compute-specific elements including GPUs/CPUs, high-performance networking, data center connectivity, and related systems.
→Handle technical escalations, root-cause analysis, troubleshooting, and drive resolution to ensure SOW and SLA compliance.
→Represent compute systems in cross-functional trades, risk discussions, and issue resolution with internal teams, management, and customers.
→Interface with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams to ensure successful end-to-end delivery.
→Participate in verification testing, performance characterization, reliability assessments, and continuous optimization.
→Support expansion planning, capacity scaling, and new use cases across customer accounts.
→Ensure on-time deliverables, proactive risk mitigation, and overall mission success for all customers.

Requirements

~2 min read

Bachelor’s degree in computer science, Electrical Engineering, Computer Engineering, or other STEM discipline.
7+ years of hands-on professional experience in large-scale compute, data center, or hyperscale infrastructure environments.
Experience leading technical implementations involving GPUs/CPUs and high-performance systems.

Master’s degree or higher in a STEM discipline.
Prior experience as a Technical Account Manager, Solutions Architect, or equivalent supporting enterprise or hyperscale compute deployments.
Deep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.
Experience with AI/ML training and inference infrastructure at scale.
Strong background in performance tuning, security/compliance implementation, and hybrid/cloud integration.
Demonstrated ability to assess risk and make decisions with incomplete data in a fast-paced environment.
Excellent written and verbal communication skills with the ability to interface effectively with customers and internal stakeholders.
Hands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.

Ability to work extended hours and weekends as needed during critical implementation, testing, and incident response periods.
Willingness to travel (up to 25%) to data center sites and customer locations.
Must be comfortable operating with extreme ownership in a demanding, high-expectation environment.
This role offers the opportunity to drive cutting-edge terrestrial compute infrastructure that powers next-generation AI capabilities for a key strategic partner. If you thrive on ownership and technical excellence, we encourage you to apply.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.