Assistant Store Manager

Supervise the activities of retail sales team daily and ensure necessary tasks are completed to an appropriate level.

Ensure high quality and consistent customer service is always provided.

To delegate and communicate effectively with the retail sales team.

To supervise the effective induction and training of all employees.

To communicate sales performance to the team.

Assist the store manager in the recruitment of retail sales assistants.

Assist the store manager in the effective management of retail sales team performance.

Assist with Back Office management

Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines.

Ensure housekeeping in the store is maintained at an optimum level.

Co-ordinate in-store sales and promotions.

To communicate with retail sales team regarding in store sales and promotions.

To ensure the appropriate cash register and cash handling policy is adhered to.

To ensure shelf edged labels are updated on a weekly basis.

To react to local market trends and competition in an appropriate manner.

To ensure customers always receive high quality and consistent service.

To deal with and rectify customer complaints in an effective and pleasant manner.

To pro-actively take necessary action in store improvements following customer complaints.

To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team.

To achieve targets as agreed with store manager.

Escalate issues to store manager as appropriate.

To communicate with the store manager on an ongoing basis.

To deputise as store manager when the store manager is not available.

To undertake other additional duties as may be assigned by the store manager.

Previous supervisory experience

Operational knowledge of retail environment

Working knowledge of CBE back office would be an advantage

Excellent interpersonal skills

An understanding of consumer needs

HACCP trained

Committed to continually improving standards

Self-motivated & ambitious

Computer literate