Business Operations Manager

Responsible for overseeing daily office operations and ensuring efficient coordination across Sales, Dispatch, Operations, and Patient Support functions within a healthcare environment. Served as the primary operational leader managing office staff, workflow efficiency, compliance, and cross-functional communication to support high-quality patient service and business performance.

Key Responsibilities

• Directed day-to-day office operations and supervised administrative staff to ensure smooth and efficient workflow execution.
• Managed Medicare credentialing, billing operations, insurance verification, and healthcare administrative processes.
• Coordinated with Sales, Dispatch, and Operations teams to resolve patient, scheduling, and service-related escalations.
• Supported patient communications and administrative coverage as needed while maintaining high service standards.
• Trained, coached, and evaluated in-office staff to improve performance, accountability, and operational consistency.
• Ensured compliance with healthcare regulations, documentation standards, and insurance-based workflow requirements.
• Identified operational inefficiencies and implemented process improvements to enhance productivity and accuracy.
• Maintained strong interdepartmental collaboration while fostering a professional and positive office culture.
• Monitored workflow accuracy, reporting, and operational performance to support organizational goals.

• Strong leadership, organizational, and communication skills
• Experience in office management, healthcare operations, or administrative leadership
• Knowledge of Medicare credentialing, billing operations, and insurance workflows preferred
• Ability to manage multiple priorities and guide teams effectively
• Bilingual communication skills preferred

• Healthcare Operations Management
• Medicare Credentialing
• Billing Operations
• Insurance Verification & Authorization
• Office Administration
• Team Leadership & Staff Development
• Workflow Optimization
• Patient Relations
• Scheduling & Dispatch Coordination
• Compliance & Documentation Accuracy
• Process Improvement
• Cross-Functional Collaboration
• Administrative Operations