LCMS Field Service Engineer

ATG Service is a trusted provider of laboratory instrument repair and maintenance, offering a high-quality alternative to OEM service. With 17+ years of experience and deep expertise across platforms like AKTA FPLC, LC/MS, and Biacore SPR systems, ATG supports clients across North America, Europe, and the UK. They are known for strong technical capability and a customer-first approach.

We are looking for a LCMS Field Service Engineer to join the team in the New England region. This is a hands-on, client-facing role supporting cutting-edge laboratory instrumentation.

• → Perform repair, preventative maintenance, and calibration on LCMS systems
• → Troubleshoot and resolve technical issues on-site at customer labs
• → Provide technical support and guidance on proper system use and maintenance
• → Build strong relationships with clients through excellent service delivery
• → Manage service schedules and travel to client sites as needed (75% regional travel)

• 3+ years of experience working with LCMS systems
• Experience servicing Agilent platforms (SQ, QTOF, QQQ preferred)
• Strong understanding of HPLC and mass spectrometry theory and operation
• Field service experience with the ability to work independently
• Proven troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• Bachelor's degree in a related field or equivalent experience

ATG Service is a trusted provider of laboratory instrument repair and maintenance, offering a high-quality alternative to OEM service. With 17+ years of experience and deep expertise across platforms like AKTA FPLC, LC/MS, centrifuges, and Biacore SPR systems, ATG supports clients across North America, Europe, and the UK. They are known for strong technical capability and a customer-first approach.

We are looking for a Centrifuge Field Service Engineer/Technician to support the Washington, DC region. This is a hands-on, client-facing role working directly with laboratory equipment in the field.

• → Perform repair, preventative maintenance, and calibration on centrifuge systems
• → Troubleshoot and resolve technical issues on-site at customer labs
• → Provide technical support and guidance on proper system use and maintenance
• → Build strong relationships with clients through excellent service delivery
• → Manage service schedules and travel to client sites as needed (75% regional travel)

• 3+ years of experience working with laboratory equipment (centrifuges preferred)
• Strong mechanical and/or electromechanical troubleshooting skills
• Field service experience with the ability to work independently
• Proven problem-solving ability and technical aptitude
• Strong communication and customer service skills
• Bachelor's degree in a related field or equivalent hands-on experience

When something spins fast, heavier parts get pushed outward more than lighter parts. A centrifuge uses this principle to separate things that are mixed together.

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• Blood samples: separates into plasma, red blood cells, and platelets
• Cell biology: isolates cells, proteins, or DNA
• Clinical labs: prepares samples for testing
• Pharma/biotech: used in drug development and research

• Samples are placed in tubes inside a rotating rotor
• The machine spins them at thousands of RPM
• Dense materials move outward (to the bottom of the tube)
• Lighter materials stay closer to the top

For a Centrifuge Field Service Engineer/Tech, they're typically:

• Maintaining motors, rotors, and control systems
• Troubleshooting imbalance, vibration, or speed issues
• Calibrating and ensuring safe operation (these can spin really fast)
• Supporting labs where uptime is critical

If you want, I can also give you a quick how to explain centrifuge to candidates version for outreach—it helps a lot with response rates.

is it different than Center fuge

Yes—centrifuge is the correct term.

Center fuge is just a misspelling or phonetic way of saying it—there's no different meaning.

• Centrifuge = correct scientific/industry term
• Center fuge = incorrect spelling

The word comes from centrifugal force (force pushing outward from the center), so people sometimes mistakenly split it into center + fuge.

For your recruiting/outreach, always use centrifuge—that's what candidates and hiring managers will search for on LinkedIn.