Operations Manager

Lapland Luxury DMC is a private destination management company (DMC) specialising in tailor-made luxury experiences in Lapland. Our portfolio includes Hidden Arctic Cloud Villas, located approximately 30 minutes from Rovaniemi city centre, AINO Private Island, and other exclusive luxury villas.

We are now looking for a passionate and experienced Operations Manager to lead and develop our operations in Lapland Luxury DMC and ensure exceptional experiences for our international guests.

As an Operations Manager, you will play a key role in ensuring the smooth daily operations and high-quality delivery of Lapland Luxury's exclusive experiences and services.

You will lead your team, coordinate operational resources, and work closely with other departments to ensure that every guest experience meets our high standards. In this role, you will combine hands-on operational leadership with a proactive approach to developing our services, processes, and ways of working.

Your key responsibilities include:

• Operational management – overseeing the daily operations, quality, and delivery of Lapland Luxury's services and guest experiences.

• Team leadership and development – recruiting, onboarding, training, and supervising team members while fostering a positive and service-oriented working environment.

• Resource planning and coordination – ensuring effective scheduling and coordination of operational resources to support seamless service delivery.

• Guest experience and customer relationships – maintaining exceptional service standards, managing guest-related matters, and continuously improving customer satisfaction.

• Service and event coordination – planning and coordinating tailored experiences, activities, and events in close collaboration with other departments and partners.

• Continuous improvement – actively developing operational processes, service quality, and efficiency to ensure the fulfilment of our customer promise.

We are looking for a confident, hands-on leader who thrives in a dynamic hospitality environment and is passionate about delivering outstanding guest experiences.

To succeed in this role, we value:

• Previous experience in operational management, hospitality or tourism

• Strong leadership and people management skills, with the ability to motivate, support, and develop a team.

• Excellent organizational, planning, and problem-solving skills.

• A genuine passion for exceptional customer service and attention to detail.

• A proactive and solution-oriented mindset, with the ability to take ownership and make decisions independently.

• Flexibility and adaptability in a fast-paced environment where priorities may change.

• Strong communication and interpersonal skills, with the ability to collaborate across teams and build lasting customer relationships.

• Fluency in English; other languages are considered an advantage.

• Good digital skills and the ability to manage operational systems and processes.

We expect you to have previous experience in luxury hospitality, destination management, or Arctic programme services, along with a solid understanding of delivering high-quality guest experiences.