Dutch Customer Support Specialist

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.

Key Responsibilities

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
• Provide accurate information and solutions regarding accounts, payments and related services
• Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
• Accurately update customer data in the system while handling confidential information responsibly
• Multitask across systems and adapt to new tools and technologies as needed
• Handle customer complaints with empathy and escalate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

• Native-level or fluent Dutch, with strong English communication skills
• Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
• Strong written communication skills with proper grammar and attention to detail
• Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
• Customer-focused mindset with empathy, patience and professionalism
• Previous experience in customer service, a call center, or the financial sector is highly desirable
• Availability to work flexible shifts