German Social Media Customer Associate - Athens

Greece·AthensFull-timemid

MarketingSocial Media

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Quick Summary

Key Responsibilities

What you will do: Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them Address issues via chat, email or phone channels,

Technical Tools

MarketingSocial Media

Do you want to start a career in Customer Support for Social Media?

Are you a fluent German speaker?

We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career!

Responsibilities

~1 min read

What you will do:

→Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
→Address issues via chat, email or phone channels, following operating procedures
→Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
→Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

~1 min read

Native/Fluent in German
Good command of English (B1-B2 level)
Tech-savvy and curious about new technologies mentality
Excellent Verbal & written communication skills
Ability to organize and follow up multiple tasks with accuracy and timeliness

What We Offer

~1 min read

✓Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)

✓Competitive monthly salary + 2 extra salaries per year

✓Monthly Performance Bonus

✓Health package

✓Full training by certified instructors

✓Professional growth & development opportunities

✓Special events as well as community & social responsibility initiatives

✓Free online Greek language courses

✓State-of-the-art premises, providing a great working environment with a relaxing break area