Italian Travel Consultant

We are looking for Italian Travel Consultants to work for a leading online travel agency. 
The company offers online reservations for hotel rooms and rental cars to both leisure and business travelers.

On a typical day, you will:

• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. 
• Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
• Ensure a high level of partner service and a positive partner experience 
• Track and follow cases to ensure that they closed in an efficient and timely manner
• Follow and apply Regulations regarding Personal and Performance Data Confidentiality and Security

• Fluent in Italian and English
• Experience in customer service experience is a plus
• Ability to adapt and excel in a fast-paced work environment
• High school diploma or equivalent
• Ability to handle several outsourced business transactions (information requests, service requests, complaints and sales request spare parts) for all channels (phone, email, chat)