Japanese Customer Support Specialist - Lisbon

Portugal·LisbonFull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Support customers via phone, email, chat, and social media Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions Provide clear and accurate information about products,

Technical Tools

Customer Support SpecialistCustomer

We are looking for Japanese-speaking Customer Service Representatives to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in Lisbon that values empathy, problem-solving, and collaboration.

Responsibilities

~1 min read

→ Support customers via phone, email, chat, and social media
→ Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions
→ Provide clear and accurate information about products, services, and procedures
→ Handle customer queries with patience, professionalism, and empathy
→ Collaborate with other departments (Sales, Experts, etc.) to improve the overall Customer Experience
→ Identify opportunities for service improvement through customer feedback

Requirements

~1 min read

Native or C1 level of Japanese
Advanced level of English
Excellent communication and problem-solving skills
Strong analytical and critical-thinking abilities
Previous experience in customer service, hospitality, tourism, or retail is a plus
Ability to multitask and switch between various communication channels
Team-player mindset and flexibility to work on weekends or public holidays
Availability to work 40 hours per week and commute to the Lisbon office at least 2 days per week