Customer Support Specialist II

Spectora is the leading SaaS property inspection platform on a mission to transform property ownership, starting with inspections. We serve as the trusted technology partner for inspectors across the country, helping them build and scale successful businesses through our all-in-one platform. 

With a decade-long track record and market-leading position, we touch about half of all property sales in the United States. Our flagship product is an all-in-one business solution that helps inspectors conduct and share inspections, manage and automate their operations, and market their business. 

We’re proud to be the market leader in the home inspection space, an achievement made possible by our relentless focus on our customers, product, and team. Today, we’re not just competing in the industry, we’re helping elevate it by simplifying complex processes, innovating with cutting edge technology, and empowering inspectors and property owners alike in what matters most.

And we win because of our people.

Our culture is powered by a high-energy, hilarious team who bring both IQ and EQ to the table. We push ourselves and each other to grow in our work and as humans, and we’re serious about being the best versions of ourselves without taking ourselves too seriously. Spectora is a genuinely exceptional place to work (if we do say so ourselves).

Want to hear about our culture directly from the team? ⏭ Watch here

We're seeking a Customer Support Specialist II to join our fast-paced, high-energy support team! You'll be on the front lines delivering exceptional support to home inspectors through high-volume live chat, technical troubleshooting, and product guidance. Think: rapid-fire problem-solving and helping inspectors succeed with our platform every single day.

You'll work with a collaborative, supportive team that thrives under pressure, celebrates wins together, and genuinely loves helping people get unstuck.

This position reports to the Customer Support Lead.

• →Shift 1: Monday–Friday, 6:00 AM–3:00 PM MDT w/ 1 hour lunch 
• →Shift 2: Tuesday–Thursday, 9:30 AM–6:30 PM; Friday–Saturday, 8:30 AM–5:30 PM MDT