Community Manager for HOA Communities - (Katy) HouW

We seek positive and motivated professionals who want to make a complete career change in property and HOA community management. We do not require prior experience in HOA/Property management, as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

We do not hire employees… We hire a work family.

Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.

Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager:

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  Passionately live our Same Day Response Policy.

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  Engage with board members and homeowners in your community.

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  Manage daily, weekly, and monthly tasks for a portfolio of associations.

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  Plan for and facilitate association board meetings and annual meetings.

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  Vendor relations, including the bidding and project management process.

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  Consult with other departments in support of your communities.

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  Risk Management, Insurance, and Litigation Support.

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  Prepare budgets and manage the finances of the associations.

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  Must be available for after-hour emergencies

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  Plus, additional tasks, as necessary.

We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker.