FC Operations Coordinator - Platform Services

Spreetail is seeking an FC Operations Coordinator - Platform Services to help keep fulfillment center operations organized, visible, and running efficiently across a distributed network. This role supports six FC Problem Solvers by managing task intake, tracking work queues, maintaining operational reporting, and ensuring issues are followed through to resolution. The ideal candidate is highly organized, proactive, and thrives in a fast-paced e-commerce or fulfillment environment while partnering cross-functionally to drive accountability, communication, and operational visibility across FC operations.

Own daily coordination and follow-through across all FC Problem Solver tasks by ensuring every item has clear ownership, visibility, timelines, and resolution status.

Manage and maintain the intake and ticketing workflow by prioritizing incoming requests, routing work appropriately, and ensuring no items remain unresolved without documented action plans.

Track, verify, and close operational tasks accurately while proactively escalating blockers, risks, or stalled work with the context needed for leadership action.

Build and maintain reporting that provides clear visibility into open work, resolution timelines, recurring issues, and overall FC Problem Solver performance.

Partner cross-functionally with SMEs, Account Managers, and FC leadership to deliver timely communication, operational updates, and proactive escalation support that protects brand and fulfillment operations.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system 

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

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