Data Analyst II, Customer Reporting

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering custom and standard reporting that demonstrates the impact of Spring Health to its customers. You will collaborate closely with Customer Success and Subject Matter Experts to refine Spring’s storytelling strategy and data artifacts. This role is expected to support a combination of ad hoc requests and dashboard development.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you.

• →Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
• →Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
• →Developing a deep understanding of our products and how we tell the story of their impact to customers
• →Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
• →Surface opportunities to automate and scale commonly requested reports and data sets
• →Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
• Dashboards and analyses deliver ongoing value to stakeholders 

• You are strong with SQL and are able to effectively query data across many sources
• You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.
• Strong analytical skills and a keen eye for detail
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches
• Prior experience with R is nice to have
• Prior experience with dbt is nice to have
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
• Ability to travel periodically (<25%)

The target base salary range for this position is $106,500 - $135,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.