Interior Designer/ Customer Care

A client-facing interior designer to guide our buyers from SPA signing through their schedule of finishes, personalisation upgrades and handover. You will own a portfolio of units across our projects, help each buyer shape a home that is truly theirs, and grow Customer Care upgrade revenue by advising on and selling the right upgrades and bundles.

• Portfolio Ownership: Own a portfolio of units per project, from SPA completion through to handover, as the buyer's main point of contact.
• Schedule of Finishes: Meet clients in person and online and finalise each schedule of finishes within the target finishes window.
• Upgrade Advice & Sales: Advise on and sell upgrades and bundles: furniture, kitchen and carpentry, appliances, sanitary items, lighting, A/C, automations and layout alterations.
• Quotations & SASPAs: Prepare quotations and SASPAs and follow them through to signature via DocuSign.
• Design Proposals: Produce layouts, drawings and 3D visuals for client proposals.
• Cross-Team Coordination: Liaise with Project Management, Design, Technical and Procurement teams on feasibility, costs and progress.
• Data & Systems: Keep client and SASPA data accurate and up to date in Customer Care systems.
• Handover & Aftercare: Support clients through handover and the warranty period, and handle queries and complaints promptly and professionally.

• Qualifications: Degree or diploma in Interior Design, Interior Architecture or a related field.
• Relevant Experience: 1–4 years in interior design (junior to mid level), ideally in residential, real estate, fit-out, or kitchen/furniture showroom sales.
• Technical Skills: Proficiency in AutoCAD.
• Languages: Fluent Greek and English, written and spoken.
• Client-Facing & Commercial: Comfortable presenting, recommending and closing upgrades.
• Organisation: Able to manage many units across several projects against deadlines.

• Knowledge of materials, finishes and construction processes.
• Experience with residential developers or in customer care within real estate.

• Client-First: Listens carefully, understands how each buyer wants to live, and turns that into clear, confident recommendations.
• Commercially Minded: Sees every upgrade conversation as a chance to add value for the client and for Square One.
• Eye for Detail: Gets finishes, drawings, quotations and records right the first time.
• Organised & Reliable: Keeps many units and deadlines moving at once without letting anything slip.
• Team Player: Works smoothly with design, technical, project and procurement colleagues to deliver what was promised.
• Calm Under Pressure: Handles queries and complaints with patience, professionalism and a solution-focused attitude.