APS Assessor - Region 5 (Central)

  Adult Protective Services (APS) Assessor - Region 5: Central Indiana     Summary:   SSO is hiring Assessors to support the State of Indiana Family & Social Services Administration. This role will Investigate allegations of abuse, neglect, and exploitation involving endangered adults.    This role does require on-site investigations. Travel may be required within the following counties: Boone, Hamilton, Hendricks, Marion, Montgomery, Howard, Tipton, Clinton     Responsibilities:   Investigate allegations of abuse, neglect, and exploitation involving endangered adults   Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies   Initiate and facilitate referrals to services and community resources   Document investigation activities, including case planning, safety planning, case notes, and findings   Serve as the Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm on a rotating basis   Respond to all assigned investigations within the required timeframe   Review and respond to quality assurance evaluations    Skills and Qualifications:   Ability to think critically, incorporating multiple factors into larger concepts   Strong organizational skills with abilities to simultaneously manage multiple investigations   Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures   Ability to effectively use active listening and interviewing skills   Ability to adapt quickly when policies and regulations change   Must be computer literate and have MS Word, Excel, Outlook, and Internet skills   Ability to foster teamwork with all levels of management and staff   Ability to work well independently and within a team   Superior verbal and written communication skills   Strong decision-making skills, with accuracy and attention to detail   1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work       Education:   Bachelor’s degree preferred  The usual work schedule is full-time: Monday through Friday. Though this role is virtual, you are expected to have local travel up to 50% of the time.