VP, Compliance - Complaint Resolution

United States·Des Moinesmid

Legal & ComplianceOtherCompliance

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Quick Summary

Key Responsibilities

Ensure quality and completeness of complaint responses before issuance Monitor, track, and analyze complaint trends; produce monthly root-cause reports Train and mentor team members on products,

Technical Tools

Legal & ComplianceOtherCompliance

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Responsibilities

~1 min read

→Ensure quality and completeness of complaint responses before issuance
→Monitor, track, and analyze complaint trends; produce monthly root-cause reports
→Train and mentor team members on products, policies, procedures, and best practices
→Deliver training on emerging complaint trends, product features, and response strategies
→Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints
→Maintain professional and objective communication with customers, agents, and internal stakeholders
→Partner with Operations to analyze complaints, identify trends, and implement process improvements
→Build strong relationships with internal partners, TPAs, and key operational stakeholders and leadership partners
→Set the tone for ethical conduct, accountability, and regulatory discipline
→Promote professional judgment, independent challenge, and appropriate escalation
→Prioritize customer outcomes and long-term risk management over short-term business considerations
→Empower, train, and hold teams accountable to supervisory and compliance expectations

Requirements

~2 min read

5+ years in life insurance and annuities preferred
Compliance and operational expertise
Exceptional written and verbal communication skills
Strong organizational and analytical abilities with high attention to detail
Ability to manage multiple priorities under pressure
Sound judgment balancing customer needs and business objectives
Bachelor’s degree or equivalent experience
Strategic mindset and ability to influence outcomes internally and externally

This is the expected annual base salary range for this Des Moines-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range - $140,000 to $170,000

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.