IT Support Specialist (Top Secret Clearance required)

United States·Columbusmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.

Technical Tools

Customer Support SpecialistCustomer

Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team!

The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference.

There is a future for you here to support highly visible and strategic programs at SIS! If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs, then Stellar Innovations is the company for you!

Responsibilities

~2 min read

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

→diagnosing and resolving problems in response to customer reported incidents
→planning and analysis of work processes
→researching and reporting trends and patterns of problems
→developing training materials and performing computing/information system training sessions
→developing and maintaining problem tracking databases
→installing, troubleshooting, and maintaining hardware and software
→performing backup and recovery operations
→consulting with users to identify needs and requirements
→conducting feasibility studies and trade-off analyses
→ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices

May be required to support DLA’s eProcurement system(s).

Minimum Experience:

→Six (6) years of progressive experience in the field of Information Processing
→Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
→Two (2) of which are concentrated, hands on experience in installing

Security/Clearance Requirements

→MUST possess a current/active Top Secret Security Clearance
→MUST possess a current/active DoD Approved 8570 Baseline Certification: Category IAT Level II CompTIA Security+
→MUST possess one of the following Computing Environment certifications: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M
→US Citizenship is mandatory.

SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.