Program Manager, Business Practices

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe.

Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a strong program manager who can independently own clearly-scoped workstreams, collaborate effectively across teams, and is building toward progressively larger program responsibility.  The ideal candidate will: (1) have deal policy or process experience in a technology or GTM environment, (2) have strong communication skills to work collaboratively across functions, and (3) be comfortable working independently while partnering with management at key decision points. 

• →Own and drive discrete deal lifecycle program workstreams end-to-end, coordinating cross-functional support needed to deliver projects on time and within scope
• →Maintain and improve internal GBS program documentation, ensuring methodologies, processes, and operational playbooks are accurate, accessible, and continuously updated to support team knowledge and continuity. 
• →Structure and execute a repeatable communications process for the GBS team, ensuring consistent, timely, and audience-appropriate messaging across internal stakeholders.
• →Support change management activities including stakeholder engagement, engaging champions, messaging and communication planning, and enablement delivery
• →Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
• →Prioritize among various projects and synthesize data to guide/support strategy and decision, with manager input
• →Prepare data-driven analyses and briefs to support senior stakeholder recommendations and decisions

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 2–3 years of experience in program management, business operations, deal operations, or a related discipline
• Demonstrated ability to independently apply AI tools to core job responsibilities, proactively identify opportunities to improve workflows using AI, and support teammates in adopting AI-driven processes.
• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
• The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
• Enthusiastic “roll up your sleeves” mentality 
• Strong analytical, presentation, and communication skills; comfortable working with cross-functional stakeholders and presenting data-driven insights and recommendations.
• Comfort with Excel and/or Google Sheet for analyzing large datasets
• Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools

• Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
• Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
• A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
• You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
• Prior experience with payments and/or SaaS