Senior Service Technician - Phones

Location: Arusha

About the role:
The successful candidate will lead Sun King’s mobile phone after-sales support operations in Tanzania, ensuring exceptional service delivery and managing the end-to-end process for returned devices. They will serve as the technical expert for the phone product line, driving process excellence through automation, training, and continuous improvement.

In this role, the candidate will work on reducing costs, enhancing efficiency, and embedding sustainable practices in refurbishment and waste management. If you are passionate about technology, process optimisation, and delivering outstanding customer satisfaction, this role is for you.