Technical Support Specialist

United States·Bradentonmid

Customer SupportTechnical Support Specialist

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Quick Summary

Overview

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust.

Technical Tools

Customer SupportTechnical Support Specialist

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Sunpro embraces a very simple philosophy and day-to-day mission, which is that our success is only the result of the success of our dealers/business partners. Our dealers succeed because we care deeply about them and their reputation. As a result, we ensure that they receive top-quality retractable screens and awnings at a competitive price and the fastest turnaround possible.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

The Technical Support Specialist plays a critical role in ensuring customer satisfaction by providing expert assistance through email, chat, and phone. This position serves as a primary point of contact for clients experiencing technical issues, requiring a strong ability to assess, troubleshoot, and resolve problems efficiently. The role demands analytical thinking to track recurring issues and contribute to ongoing service improvements through detailed documentation and feedback.

Responsibilities

~1 min read

→Pprovide Technical Assistance / Troubleshooting through email, chat, and phone to over 800+ Dealers directly Building Relationships
→Track recurring issues and contribute to Ongoing Service Improvements through detailed documentation and feedback.
→When requested, assist and help Outbound Service Needs to Educate Dealers and Build Relationships.
→Provide Onsite Installation Training during Dealer Training Events to Educate Dealers.

1-3 Years of Customer Service Experience
1-3 Years of Technical Troubleshooting Experience
1-3 Years of Installation Experience
Ability to multitask
Ability to Troubleshoot Technical Inquiries
Field Instillation and Maintenance
Strong Organizational Skills
Team Oriented
Proficiency in Computer Utilization

Annual base salary range: $21- $28 hourly
Generous benefits package including medical, dental, vision
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid sick leave

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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