Sunsrce25d ago

Inside Sales / Customer Service Representative - Industrial Distribution

United States·Sterling HeightsInside Sales & Customer Servicemid

SalesCustomer Support SpecialistInside Sales RepresentativeCustomer

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Quick Summary

Overview

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.

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SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.

Maintain and improve Customer relationships

Address Customers’ needs

Assist & Support Account Managers

Provide accurate product information, pricing and availability in a fast paced environment

Negotiate sale and purchase price

Assist with customer returns

Expedite and route material

Provide product literature

Technical assistance

Upload data on Customer internet portals

Create quotes and sales orders

Assist with pulling inventory and preparing shipments

Follow up with Customers to provide accurate delivery dates and updated order status

Outbound prospecting calls to grow our market and sell value-add services

Update customer information in CRM (Customer Relationship Management) system

HS Diploma or GED

Associate's degree, bachelor's degree OR technical degree is preferred

2+ years of experience in inside sales / customer service

Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.

Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs

Working experience with Trend is a plus

Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.

Industry competitive compensation and bonus plan

Medical, Dental, Vision, and 401(k)

We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!