Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.
Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products. Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.Respond in a timely manner to customer inquiries electronically or by phoneProactively reach out to customers to bolster high levels of satisfaction and engagementWork closely with cross functional teams including sales, purchasing and field opsInteract directly with customers and service providers with respect to ongoing warranty claims and service. Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.Handle assigned claims accurately while meeting our service level agreements.Handle and perform multiple tasks throughout the workday
High School DiplomaCoachable, adaptable, self motivated, and a team player who thrives in a collaborative environmentExcellent time-management skills and ability to prioritize workloadStrong critical thinking skills and attention to detailExceptional Customer Service, Communication, and Organizational skillsExcellent listening, verbal, and written communication skills are essentialPlumbing, HVAC, and Appliance knowledge are preferredAt least 2 - 4 years in customer service Autonomous problem-solving skillsKnowledge of insurance policies and experience determining coverage preferredAt this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.
We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectivesOpportunities for growth within the company The opportunity to join a fast-growing Silicon Valley technology companyMentorship from proven executivesA unique professional opportunity different than any other in the home service industry.
PhoenixFull Timemid
