(Junior) Revenue Operations Specialist (f/m/d)

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

As a Revenue Operations Specialist, you keep our day-to-day operations running smoothly - maintaining, monitoring, and troubleshooting the systems and tools (like HubSpot and Chargebee) that the business relies on every day. You make sure processes work as they're supposed to, catching issues early and keeping things reliable for the teams who depend on them.

You naturally see inefficient processes and think about how to redesign them into scalable, automated systems.

You've owned CRM systems, built workflows, fixed data issues, and enjoy solving operational problems end-to-end.

You take responsibility for outcomes, proactively identify problems, and follow through until they're solved.

You use data to make decisions, value accuracy, and understand the importance of high-quality CRM data.

You enjoy documentation, governance, and creating repeatable processes that scale across the business.

You learn new tools quickly, embrace AI, and enjoy experimenting with new technologies and ways of working.

You work effectively across Sales, Marketing, Customer Success, Product, and Engineering to deliver solutions.

You are fluent in written and spoken English; German is a plus.

You've used CRM and AI tools but lack hands-on experience building automations, configuring systems, or solving operational problems end-to-end.

You struggle to understand cross-functional GTM processes and how operational decisions impact the wider business.

You use tools like ChatGPT or Claude for simple tasks but don't think critically about how AI can automate workflows, improve efficiency, or create leverage.

You're unable to communicate ideas clearly, influence stakeholders, or translate complex technical concepts into simple, actionable recommendations.

• You own HubSpot configuration, including properties, objects, pipelines, lifecycle stages, permissions, automation, and platform governance.
• You design, build, and maintain workflows and integrations across HubSpot, Make, n8n, Chargebee, Superchat, Slack, and other GTM tools.
• You handle day-to-day RevOps requests, troubleshoot system issues, maintain existing automations, and support GTM teams with operational needs.

• You maintain data integrity through deduplication, enrichment, lifecycle management, documentation, and governance processes.

• You build dashboards and reports that provide stakeholders with actionable insights into pipeline, customer lifecycle, and operational performance.

• You partner with Sales, CS, Marketing, and Operations to map processes, identify bottlenecks, and implement scalable system improvements.
• You lead RevOps initiatives from requirements gathering through implementation, testing, rollout, documentation, and stakeholder enablement.

Creating an environment where people genuinely enjoy spending time together is important to us - whether that's through HYROX training, golf, beer pong tournaments, running clubs, Warhammer, weekend activities, or any other community you'd like to build here.