Customer Support Specialist

USRemotemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for carriers, drivers, shippers, and brokers Billing Assistance: Investigate and resolve billing concerns,

Technical Tools

Customer Support SpecialistCustomer

Super Dispatch is looking to bring on a Customer Support Specialist, who will play a pivotal role in supporting our diverse customer base, including carriers, drivers, shippers, and brokers. In addition to addressing platform-related inquiries, you will handle billing issues, assist with our SuperPay solution, and ensure an exceptional user experience. This role demands a balance of technical proficiency, problem-solving skills, and customer empathy. We're looking for someone who is motivated, adaptable and professional who excels at balancing technical problem-solving with exceptional customer service. You have a proven ability to manage diverse user needs and contribute to a dynamic, fast-paced team environment.

SHIFT: 11 a.m. - 7 p.m. CST 3 Week days (you are able to choose which 2 days you are off) + Saturday and Sunday.

About Super Dispatch
Super Dispatch is the leading end-to-end transport management platform built exclusively for the auto transport industry. For too long, vehicle shipping has been burdened by fragmentation, endless phone calls, and mountain loads of manual paperwork. We are changing that. By connecting shippers and carriers within a single, unified digital ecosystem, Super Dispatch eliminates operational friction and transforms how cars move.

We are a team dedicated to revolutionizing the auto transport industry. Founded in 2013, our mission is to simplify and accelerate vehicle transport through our all-in-one platform designed specifically for car haulers, shippers, and brokers. Our work is driven by a passion for innovation, a focus on customer needs, and a commitment to continuous growth. We believe in teamwork, proactive efficiency, and using real-world expertise to empower everyone in the vehicle transport ecosystem. Join us in transforming the way vehicles move. We are a dynamic, innovative team dedicated to transforming the auto transport industry. The company offers the opportunity to work on cutting-edge technology that directly impacts the lives of car haulers, shippers, brokers, and drivers, ensuring a meaningful and rewarding experience. Super Dispatch values a collaborative work environment, continuous growth, and a strong commitment to customer focus and proactive efficiency, making it a great place for those who value teamwork, learning, and making a difference.

Responsibilities

~1 min read

→2–4 years of experience in customer support, preferably in a SaaS or technical environment
→Strong communication skills, with the ability to convey technical concepts clearly to non-technical users (e.g., API connections)
→Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee, or similar)
→Familiarity with software troubleshooting practices and customer success strategies
→Ability to manage complex inquiries and resolve escalated issues effectively
→Proactive mindset with strong organizational skills and attention to detail
→A customer-centric attitude and a dedication to providing exceptional support
→Experience with CRM tools (Saleforce) or ticketing systems (Zendesk) is a plus
→Willingness and availability to work weekend shifts (Saturday or Sunday) as part of the regular schedule
→Willingness to work late/evening shift hours, with coverage through 7:00pm as part of the regular schedule
→Spanish language proficiency preferred, though not required