Senior Operations Manager (Operations Manager I)

This role is a bit unique as an OMI.  This role will sit on the eCom Product Team for NORAM, and the main portion of this role will be to support eCom operations in sectors outside of the core eCom sector.  This individual will need to have a good base of eCom Operations experience, and will need to know how to navigate the WMS to be able to troubleshoot, and make strong business recommendations in terms of eCom best practices related to operations.  Additionally, some Inventory Control experience would be preferred. This individual will need to be autonomous, and comfortable working in a silo at times, with other sector leaders.  This role will have a decent travel component -- the individual will need to be able to travel regularly, and travel could end up being 30-40% of the role.  

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

• →Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• →Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• →Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• →Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• →Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• →Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• →Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• →Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.     
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.