(French & English C1) Customer Success Manager (remote)

Spain·MadridRemoteContractmid

Customer Success ManagerCustomer

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Requirements Summary

Excellent French and English skills (C1 for both spoken and written); Experience in Customer Success, Client Relationship Management, or Consulting,

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Customer Success ManagerCustomer

~1 min read

→Manage and grow relationships with key client stakeholders at the company’s small clients;
→Organize and conduct Operational Reviews with clients on a monthly to quarterly basis;
→Identify opportunities for improvement to drive optimal use and adoption of the platform;
→Monitor client activity and operations, flag potential risks, and proactively address issues;
→Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction;
→Analyze platform and client KPIs to support data-driven decision-making;
→Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives;
→Proactively resolve client issues and ensure timely follow-up;
→Work closely with Product teams to share market requirements and contribute to product evolution;
→Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization.

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Excellent French and English skills (C1 for both spoken and written);
Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment;
Strong customer relationship and communication skills with a customer-first mindset;
Experience managing projects and conducting Quarterly Business Reviews (QBRs);
Strong analytical skills, including data analysis, reporting, and KPIs/metrics;
Excellent problem-solving skills with a proactive, “get things done” attitude;
Ability to work effectively in a fast-paced, international startup/scaleup environment;
Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability;
Be comfortable joining customer video calls with camera enabled;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

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Additional language skills, especially Spanish or Italian;
Previous experience working with small-sized B2B SaaS customers;
Experience with SaaS adoption, customer value realization, and driving product engagement;
Experience advising customers on business processes and identifying opportunities for improvement;
Experience working in an international, multicultural environment.