Customer Success Manager

United States·Conshohockenmid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success.

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Customer Success ManagerCustomer

Customer Success Manager

Responsibilities

~1 min read

→Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success.
→Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
→Identify opportunities to increase revenue conversion
→Establish initiatives to encourage customer growth and upsell opportunities
→Create and drive value realization throughout the lifecycle
→Proactively identify account risks and drive mitigation strategies
→Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
→Work with CSM Leaders on business initiatives and other projects
→Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
→Work with Finance teams to improve revenue predictability for customers
→Assist in the hiring and training of Customer Success Managers
→Perform other duties, assignments, and special projects as time or circumstances demand

Requirements

~1 min read

At least 10 years working in account management or equivalent role
Bachelor's Degree or equivalent combination of education and experience preferred
At least 2 years of Industry related experience required
Proven proficiency in customer retention, presentation skills and ability to work independently to drive a virtual team to deliver customer success
Ability to align internal resources to meet customer requirements and deadlines.
Proven track record of sustaining and growing complex relationships
Commercial instincts a must with strong leadership, teamwork, & cross-group collaboration skills.
Be a self-starter with a positive attitude
Extremely organized, with effective time management skills

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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