Technical Account Manager

United StatesRemoteFull-timemid

Technical Support EngineerCustomer

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Quick Summary

Overview

We're looking for a Technical Account Manager (TAM) to serve as a trusted advisor for our existing customers. In this role,

Technical Tools

Technical Support EngineerCustomer

We're looking for a Technical Account Manager (TAM) to serve as a trusted advisor for our existing customers. In this role, you'll combine relationship management with technical expertise to help clients maximize the value of our cloud and cybersecurity solutions. You'll proactively identify opportunities for growth, strengthen customer relationships, and drive long-term retention.

Responsibilities

~1 min read

→Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices
→Conduct regular check-ins and business reviews to monitor account health and drive optimization
→Partner with Support Services to troubleshoot and resolve technical issues, escalating as needed
→Identify upsell/cross-sell opportunities and support contract renewals in partnership with Sales
→Act as the voice of the customer.

Requirements

~1 min read

3+ years of experience in a Technical Account Manager, Customer Success, or similar client-facing technical role within a managed IT services provider (MSP) environment
Experience managing a portfolio of accounts and prioritizing competing demands
Familiarity with CRM and customer success tools
Experience with Microsoft 365 and Azure
Comfortable discussing technical concepts with both technical and non-technical stakeholders
Experience with Halo PSA is a plus
Familiarity with PandaDoc is a plus