Patient Services Representative

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction.

• →Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries.
• →Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.
• →Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays.
• →Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area.
• →Ensures accessibility of treatment information by accurately filing and retrieving patient records.
• →Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit.
• →Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing/expediting third-party claims.
• →Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services.
• →Completes census reports and assists with urine screen collection and documentation.
• →Assists patients in distress in accordance with established office policies and procedures.
• →Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information.
• →Supports clinic operations by adhering to policies and procedures and reporting process improvement needs.
• →Performs other duties as assigned.

• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• General knowledge of computer systems, printing, scanning, faxing, and other office technology.
• Experience with Electronic Medical Records (EMR) systems preferred; Kipu experience strongly desired.
• Prior medical office experience preferred.
• Knowledge of insurance benefits, HIPAA, CFR42, scheduling, and related regulations/procedures.
• Must be able to work assigned hours: Monday–Friday, 6:00 AM–2:00 PM, and alternating Saturday mornings from 7:00 AM–9:00 AM.