Client Support Specialist

We are seeking a motivated and customer-focused Client Support Specialist to join our CareerHub team in Brisbane.
This role is ideal for a university student, recent graduate, or early-career professional looking to build a career in technology, customer success, or software support.

As a Client Support Specialist, you will work directly with universities across Australia and New Zealand, helping them maximize the value of the CareerHub and UniHub platforms.
 You will become a product expert, provide technical and functional support, and collaborate with internal teams to ensure an exceptional client experience.

This position will initially be offered on a casual basis, with the potential to transition into a permanent part-time or full-time opportunity as the team continues to grow.

• Develop deep functional expertise in the CareerHub and UniHub platforms.
• Provide Tier 1 and Tier 2 support to university clients through email, ticketing systems, phone, and online meetings.
• Assist clients with product adoption, troubleshooting, and best practices.
• Manage and maintain customer cases within Symplicity’s support portal.
• Triage and resolve support requests received through tickets and phone calls.
• Identify, document, and escalate software defects using JIRA.
• Collaborate with Product and Engineering teams to investigate and resolve technical issues.
• Support client onboarding, training, and enablement initiatives.
• Assist in delivering webinars, product demonstrations, and client engagement programs.
• Contribute to internal knowledge sharing and team enablement.
• Participate in special projects and other duties as required.

• Currently studying toward a Bachelor's degree, recently graduated, or possess equivalent relevant experience.
• Excellent written and verbal communication skills.
• Strong customer service mindset with a friendly, consultative approach.
• Exceptional attention to detail and problem-solving abilities.
• Strong organizational and time management skills.
• Ability to work independently while thriving in a collaborative team environment.
• Curiosity and willingness to learn new technologies and systems.
• Strong technical aptitude and analytical thinking skills.
• Good understanding of HTML, CSS, SQL, or programming concepts

• Experience or exposure to JIRA.
• Understanding of higher education institutions and university ecosystems.
• Previous experience in customer support, help desk, or client-facing roles.

• Join a growing global technology company with a strong presence in higher education.
• Gain hands-on experience working with universities across Australia and New Zealand.
• Learn from experienced professionals in Customer Success, Product, and Technology.
• Flexible hybrid work environment.
• Career growth opportunities within a rapidly expanding international organization.