Bilingual Pharmacy Customer Care Representative Onsite

United States·Colleyvillemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Answer incoming patient calls, texts, and messages with professionalism and positive energy. Assist patients with questions regarding prescriptions, orders, appointments, and pharmacy services.

Technical Tools

Customer Support SpecialistCustomer

Are you bilingual, energetic, people-focused, and great at solving problems? Do you thrive in a fast-paced environment where communication, accuracy, and a positive attitude matter?

Our Colleyville-based mail-order pharmacy serves patients across 38 states and counting, providing customized therapies in hormone replacement, weight management, wellness, and compounded medications directly to patients' homes.

As a Bilingual Pharmacy Customer Care Representative, you'll be one of the most important connections between our pharmacy and our patients. You'll answer questions, solve problems, coordinate patient needs, and make sure every interaction feels helpful, professional, and personal.

If you're someone who enjoys talking to people, staying busy, multitasking, and making someone's day a little easier, this could be the perfect opportunity for you.

Comprehensive benefits package

Tuition reimbursement

Employee discounts

401(k) with company match

You'll begin with two weeks of paid onsite training to give you the tools, knowledge, and confidence to succeed.

Responsibilities

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Every day is busy, and every patient interaction matters. You'll:

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Answer incoming patient calls, texts, and messages with professionalism and positive energy.
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Assist patients with questions regarding prescriptions, orders, appointments, and pharmacy services.
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Schedule and coordinate patient appointments within the EHR system.
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Help resolve patient concerns and identify the appropriate next steps.
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Route clinical or pharmacy-related questions to the appropriate team member.
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Accurately document patient interactions within our CRM and EHR systems.
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Provide clear, compassionate, and professional communication in both English and Spanish.
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Support administrative and pharmacy operations as needed.
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Deliver the kind of customer experience that makes patients feel heard, valued, and taken care of.

We're looking for someone who is friendly, confident, dependable, organized, and comfortable handling a high volume of patient interactions.

Requirements

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High school diploma or GED required.

Strong verbal and written communication skills.

Excellent attention to detail and organization.

Ability to multitask and stay composed in a fast-paced environment.

Strong problem-solving skills and sound judgment.

Professional, positive, and patient-focused attitude.

Comfortable learning new technology and systems.

Must successfully complete a routine criminal background check.

We're not your traditional neighborhood pharmacy.

Village Lane Pharmacy is a growing mail-order pharmacy specializing in customized compounded therapies, including:

GLP-1 weight management medications
Hormone replacement therapy (HRT)
Bioidentical hormone pellets
Estrogen and progesterone creams
Customized compounded medications
Supportive skincare and wellness products
Additional hormone and wellness therapies

We combine pharmacy expertise with convenience, privacy, and personalized service to help patients access the treatments they need from the comfort of home.