Contact Center Supervisor - Community Management

United Arab Emirates·Dubaimid

Customer SupportContact Center Supervisor

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Quick Summary

Overview

About the Role: On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management.

Key Responsibilities

Supervise day-to-day operations of the contact center team managing community and resident inquiries. Ensure timely and professional handling of service requests, complaints, and general communication.

Technical Tools

Customer SupportContact Center Supervisor

About the Role

~1 min read

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Responsibilities

~1 min read

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Supervise day-to-day operations of the contact center team managing community and resident inquiries.
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Ensure timely and professional handling of service requests, complaints, and general communication.
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Act as the point of escalation for unresolved or complex issues.
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Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.
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Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.
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Maintain a strong understanding of the client’s community policies, services, and expectations.
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Prepare and present regular reports on contact center activity and community feedback.
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Support training and onboarding of new team members with a focus on community engagement.