Customer Service Representative (Freezone Experience is a MUST)

United Arab Emirates·`Ajmanmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience.

Key Responsibilities

Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner Resolve product, order, shipping, and return-related issues efficiently and empathetically Process orders, refunds, and exchanges through…

Requirements Summary

Proven experience as a Customer Service Representative, preferably in a Freezone environment Freezone experience is a must Familiarity with customer service tools and platforms Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)…

Technical Tools

salesforce

Responsibilities

~1 min read

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Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
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Resolve product, order, shipping, and return-related issues efficiently and empathetically
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Process orders, refunds, and exchanges through internal systems
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Monitor and manage customer reviews and feedback to enhance the customer experience
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Collaborate with logistics, warehouse, and product teams to address customer concerns
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Maintain accurate records of customer interactions in CRM tools
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Identify trends in customer issues and suggest improvements to internal processes
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Support promotional campaigns, product launches, and seasonal sales