Senior Business Analyst x 2

TAFE NSW Life-Changing Careers 

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.  

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.  

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35-hour working week with a variety of flexible working options.  

The Senior Business Analyst supports TAFE NSW’s teaching, learning, and administrative goals by working with students, academics, professional staff, and IT specialists to ensure that technology investments deliver value by improving efficiency, enhancing the student and staff experience, reducing risk, and aligning IT solutions with strategic objectives.

This role will investigate the business problem or goal, understand needs, analyse and improve processes, gather, document and manage requirements, support technology projects, facilitate stakeholder communication, coordinate testing, and assess the impact of change.  

We are seeking an analytical and curious thinker who uses systems thinking to understand business challenges and how people, processes, technology, and data interact within a dynamic environment.

You will have strong skills in analysing business processes and systems, identifying their core purpose, and translating insights into precise requirements. 

The Senior Business Analyst asks thoughtful questions, challenges assumptions, and identifies opportunities for improvement. They build strong relationships with stakeholders, facilitate productive discussions, and communicate complex ideas in a clear and practical way. 

In addition, the Senior Business Analyst is expected to serve as lead BA in programs or projects where multiple BAs are assigned. The role will support the Program and/or Project Manager to identify risks, project dependencies and ensure operational effectiveness in meeting business objectives.

This role demands a proven track record in requirements analysis, problem-solving under pressure, and workflows with experience in a project environment or understanding of project methodology. 

You will also have demonstrated ability in stakeholder management and be able to facilitate meetings with a wide range of business stakeholders to understand and address their needs.    

With a customer-focused approach, support for others through empathy, honesty, and professionalism is a must. You will have a strong drive to deliver outcomes that improve the experience of students and staff while supporting TAFE NSW’s strategic objectives and values. 

To be successful in this role, you will have: -  

• Degree in relevant discipline or equivalent skills, knowledge and experience.
  
• Demonstrated capability to map process models and knowledge of process modelling notation standards and platforms with a demonstrated understanding of the relationship between strategy and operational process enablement.

Highly Regarded:  

• 4+ years of experience in a dedicated business analyst role 
• Experience using formal business process modelling techniques (e.g. BPMN, UML, user journey mapping) to analyse and improve processes. 
• Apply systems thinking principles to understand interdependencies and drive holistic solutions. 
• Strong ability to document clear and precise requirements, including use cases, functional and non-functional specifications. 
• Communicate clearly and effectively, both verbally and in writing, to diverse stakeholder groups. 
• Comfortable asking “why” to uncover root cause, and confidently navigate challenging conversations. 
• Experience in mentoring or training junior BAs.
• Experience with leading the requirements management of large programs where multiple BAs are assigned.

To find out more about the role, click to view the Role Description.

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact the Talent Acquisition Advisor listed below. 

• Your current resume (in PDF format)  

• Certified copies of your qualifications (if applicable as a single PDF document)  

• Response to one targeted question when prompted in the application form (max 300 words)  

Share a time when a stakeholder suggested a solution instead of a business problem. How did you identify the real need, and achieve the right outcome? How did you manage expectations of the project team regarding the Business Analyst's responsibility to understand the business problem?

Role-specific enquiries: contact Rachael Hassall, Associate Director Transformation & Performance Portfolio, via email rachael.hassall1@tafensw.edu.au

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au  or phone 02 7921 2961

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A Talent Pool, valid for 18 months, may be created for this position and maybe used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

Advertised: 12 Oct 2026 AUS Eastern Daylight Time
Applications close: 25 Oct 2026 AUS Eastern Daylight Time

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