Customer Care Representative (French)

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.

We are currently hiring French-speaking Customer Care Representatives to support a mobile phone rental service provider in France.

In this role, you will handle inbound customer interactions, assisting users with inquiries related to their mobile phone rental services. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

• Handle inbound customer support calls
• Assist with inquiries related to mobile phone rentals and services
• Provide clear, friendly, and professional communication
• Resolve customer concerns efficiently

• Accurately document customer interactions
• Follow internal processes and guidelines
• Ensure high-quality service standards

• C2 French and strong English (C1)
• Previous customer support experience
• Experience handling inbound calls
• Strong communication and problem-solving skills
• Comfortable working independently in a remote environment

• Monday to Friday
• 3–4 hours per day
• Operating hours: 09:00 – 18:00 (CEST)
• Flexibility required within this timeframe

• Stable wired internet connection (LAN required)
• Desktop or laptop (Windows 11 or macOS 14 minimum)
• Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space
• Wired USB headset