Care Coordinator (Home Care Operations)

$26–$30/hour + full benefits
Remote (Must live in CA) | Full-Time

Tandem Care is hiring a Care Coordinator who thrives in fast-paced, high-volume home care environments and has real experience working directly with caregivers and clients.

This role sits at the intersection of client experience, caregiver support, and care planning. You’ll be on the phone, in systems, and communicating constantly — reviewing care needs, coaching caregivers, addressing issues as they come up, and making sure care plans actually work in the real world.

This is not a passive, intake-only, or administrative role. If you’re energized by problem-solving, juggling multiple clients at once, and making judgment calls throughout the day, this role may be a great fit.

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  Serve as the primary point of contact for assigned clients and families

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  Conduct onboarding calls and care assessments to establish initial care plans

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  Review caregiver visit notes and feedback to identify care issues, gaps, or changes

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  Coach and support caregivers on client-specific care needs and expectations

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  Address client concerns and resolve issues related to care quality or consistency

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  Proactively check in with clients to ensure satisfaction and adjust care as needed

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  Collaborate closely with Scheduling, Staffing, and Operations teams to ensure care plans are executable

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  Document all care plan updates, communications, and decisions clearly and consistently

• Have worked in a licensed home care agency and understand how care actually plays out in the home

• Are comfortable communicating directly with caregivers to provide guidance, feedback, and support

• Can handle multiple clients, competing priorities, and frequent context switching

• Stay calm when care plans need to change quickly

• Are detail-oriented and decisive, not just empathetic

• Understand that in home care, things change — and follow-up matters

• 2+ years experience in a care coordination, client services, or care management role within a licensed home care agency

• Direct experience working with caregivers (coaching, problem-solving, or care plan support — not just intake)

• Comfortable working remotely in a fast-paced environment

• Strong communication skills across phone, email, and internal systems

Bachelor’s degree preferred, but not required.

If you’ve supported clients and caregivers in a real home care environment — and you’re ready for a role where judgment, communication, and follow-through matter every day — we’d love to hear from you.