Customer Service Representative - Davao (No Exp Required)

Philippines·DavaoFull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

We are looking for CSRs to join a fast growing retail account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication,

Technical Tools

Customer Support SpecialistCustomer

We are looking for CSRs to join a fast growing retail account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Responsibilities

~1 min read

→Respond promptly and professionally to customer inquiries via phone, email, and chat
→Resolve customer issues and complaints with a focus on first-call resolution
→Maintain accurate and comprehensive records of customer interactions
→Collaborate with team members to improve customer service processes
→Provide product and service information to assist customers with their needs
→Proactively identify opportunities to enhance the customer experience
→Meet or exceed individual and team performance targets

Requirements

~1 min read

Completed at least Senior High School, 1st year in college, 2-year vocational/associate degree with or without experience OR
HS Graduate (Old Curriculum) with at least 1 year of BPO experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in Davao City
Amenable to work on shifting schedule
Can start ASAP