Italian-Speaking Customer Success Specialist

"Grow by helping others grow – become a true partner in success"

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team!

As a Italian-speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value out of our products and services. You’ll manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.

✔️Technical skills:

• Good Knowledge of Microsoft Office products
• Excellent understanding of Customer Success and/or Account/Relationship
• Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

✔️Behavior:

• Strong customer-centric mindset
• Empathy and great listening skills
• Excellent English and Italian communication skills (spoken and written)
• Structured approach, with great organization and time management
• “Can-do” attitude in a dynamic work environment

✔️Qualifications [EDUCATION and/or EXPERIENCE]

• A High school diploma or equivalent, College level preferred
• Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
• Have a proven track record demonstrating the skills and qualities outlined in this document

✔️Languages:

• Good command of written and spoken English and Italian (Speech, Written, Reading, Comprehension)

• →Understand and drive customer success goals

• →Monitor customer performance and uncover opportunities for growth
• →Assist with billing, administration, and customer inquiries
• →Collaborate globally with internal teams to ensure seamless service
• → Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

• Permanent employment contract
• Full-time(40 hours/week) or part-time options available
• Working hours: Monday to Friday, between 9:00 AM and 6:00 PM