Operations Manager

Position Description

The Operations Manager provides project coordination and administrative management support. This role focuses on project tracking, contract administration, reporting, and communication between onsite contractor personnel and the contractor’s home office. The Operations Manager serves as a liaison between internal teams, customers, vendors, and stakeholders to ensure projects are completed on time, within budget, and in compliance with applicable requirements.

Duties and Responsibilities

• Lead interdepartmental teams to complete assigned projects on time, to specifications, and with accuracy and efficiency
• Outline project tasks and delegate assignments accordingly
• Coordinate project schedules, reporting, and administrative activities
• Track project status, deliverables, and milestones
• Prepare management reports and maintain project documentation
• Conduct cost analyses and estimate expected project costs
• Prepare and implement project budgets based on approved estimates
• Conduct risk assessments; identify and report risks to management and provide recommendations for risk mitigation, including project termination when appropriate
• Address project-related questions, concerns, and complaints throughout the project lifecycle
• Serve as a liaison between the company, customers, vendors, onsite personnel, and contractor management
• Communicate and collaborate with sales and marketing teams to provide training and information needed to support project, program, and system promotion efforts
• Support contract compliance and administrative requirements
• Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices
• Monitor project progress and identify schedule, reporting, or administrative issues
• Perform other related duties as assigned

Required Skills and Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and strong attention to detail
• Excellent time management skills with proven ability to meet deadlines
• Strong analytical and problem-solving abilities
• Strong supervisory and leadership skills
• Ability to prioritize tasks and delegate responsibilities effectively
• Thorough understanding of, or the ability to quickly learn, the project or product being developed
• Proficiency with Microsoft Office Suite and related business software applications

Minimum Qualifications

• Bachelor’s degree in Business Administration, Management, Communications, Public Administration, or related field
• Ten (10) years of relevant experience
• PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Equal Opportunity Employer/Veteran/Disabled