Customer Support specialist (German and English speaking)

MagicHire is hiring a Customer Support specialist (German and English speaking) on behalf of an outsourcing company that partners with a large international logistics organisation. 

The end client is part of a global parcel delivery network operating in more than 50 countries and handling millions of parcel deliveries worldwide every day.

• →Identification and analysis of customer requests to provide fast and effective solutions (communication on-call and in written form)
• →Support with the configuration and maintenance of DPD Customer tools
• →Diagnosis and support in repairment of hardware and software issues
• →Clear and understandable explanation of technical solutions for non-technical customers
• →Documentation of customer enquiries and the solutions provided
• →Contribution to the continuous improvement of support processes by sharing customer feedback and suggestions

• Excellent communication skills in German and English both written and verbal (B2+)
• Solution-orientated, Communicative, Dynamic & professional way of working

• Expertise in the field of process automation, web service interfaces, Network, LAN, W-LAN, Computer and printer skills
• Experience in technical support. 
• Experience with Logistics software. 
• Experience in customer support. 

1. Application review and AI video screening
2. Call with the recruiter
3. Technical interview

• Opportunity to work with a large international enterprise client
• Possibility of military reservation in accordance with Ukrainian legislation
• Modern office in Lviv (hybrid format: 3 days per week in the office)
• Paid vacation, sick leave, and public holidays
• Company-provided work equipment (laptop, etc.)

Recruiter Natali Andreikiv